FAQ

Q: Is this a RAIN or SHINE event?
A:
YES – And we also have a coat check. Please get to the event early to avoid traffic delays.

Q: How much of the event is indoors? Will it be cold?
A:
75% ofthe event is indoors. We also have tent stages. That said, it may be cold and the building is made of steel. Please dress warmly. We have a large coat check.

Q: How do I stay informed about updates and changes to the lineup, show etc?
A:
Keep up with us on our social pages ↓

Follow us:
Newsletter – Sign up on the upper right corner of our homepage!
FB: www.facebook.com/lbhalloween
TW: @lbhalloween
IG: @lbhalloween

Follow HUSHconcerts
FB: www.facebook.com/hushconcerts.com
Twitter: @hushconcerts
Instagram: @hushconcerts

Q: I want to volunteer. How do I get involved?
A: CLICK HERE

Q: Is this event actually ON a ship? Is this event on a Pier at Pier 70?
A: No. This event is not on a ship. We are no longer on Treasure Island.  This is a gigantic Halloween art festival where an army of skilled artisans and volunteers build a Ship as part of the internal decor every year. We also build MANY other fantastic things. Please visit the links to our MUSIC and ART pages etc for more information about our entertainment. If you purchased a ticket for an event ON A SHIP, or AT TREASURE ISLAND, YOU DID NOT PURCHASE A TICKET FOR LOVEBOAT HALLOWEEN 2017 at PIER 70 SAN FRANCISCO.

Q: How should I get there?
A: Click this link for info.

Q: When should I get there? (DOORS OPEN at 9PM)
A: The sooner you get there, the more relaxed you will feel instead of the stress of standing in line.

Q: Is there parking?
A: There is NO PARKING AT OUR EVENT. We do not have a parking lot. We recommend other modes of transit (such as Muni, taxis, rideshare or bicycle) listed HERE. Ask your taxi to drop you at 23rd & Illinois in the Dogpatch. Or if you MUST drive, please be courteous and respectful to our neighbors – but parking is scarce.

Q: What do I need to have with me to enter?
A: Your 21+ picture ID (anything that works at the airport will work for us)
B: Your ticket. Please be sure its Printed or readily available on your mobile device. 

Q: Are there INS & OUTS?
A: Nope, sorry. We have everything you need inside!

Q. Can a 18 year old attend if accompanied by their parent(s)?
A:
No. Sorry, the event is 21 + only.

Q: What CAN’T I bring inside
All bags/backpacks will be thoroughly checked. The following items are prohibited:

    • Pets
    • Glass
    • Weapons
    • Contraband
    • Babes in arms
    • Skateboards, Rollerblades or Bikes
    • Outside beverages of any kind. (you may bring empty clear plastic water bottles and empty camelbacks for use at our filling stations)
    • Professional Recording Devices – Cell phones are OK but can’t be used for audio recording. Short Vines and Youtubes are fine
    • Anything WE decide could be dangerous, harmful, disruptive or disrespectful to others.

Costume props, toy guns, light sabers, are allowed at the discretion of our security. If it looks like a toy, feels like a toy, your costume props should be allowed. If our security deems the prop is a safety risk, we can check it at coat check for you for the duration of the party.

Q: Bars & Food
A:
This is an 21+ event, so YES! there will be numerous bars throughout the venue, serving the full range of beverages until 2am, and non‐alcoholic drinks until curfew. There will be several excellent food vendors who will be serving hot food during the evening. You may also bring your own snacks (no coolers), medications, and empty, clear plastic water bottles for our filling stations

Q: Free Water?
A: Yes, we will have multi-spigot water 300 gallon monsters in the venue.  Please bring an empty container to fill up.

Q: Coat Check?
A: Yes! It will be $5 per item.

Q: ATMS?
A: Yes.

Q: Do you allow vending
A: No. Please email info at hushconcerts.com for vending questions or concerns.

Q: Do I HAVE to wear a costume?
A: No, but you’re going to WANT to be costumed. In past years, as many as 95% of Ghostship Halloween attendees have come in costumes, often displaying original works they have designed themselves. It’s part of the creativity and fun that makes this event so unique. Like Burning Man and many other Bay‐Area events, only HALF the entertainment happens on stage. Do your worst!

Q: Can I smoke?
A: We will have several outdoor smoking sections

Q: How can I sponsor the Bay Area’s most spectacular Halloween event?
A:
Contact info@hushconcerts.com

Q: Will this be a GREEN EVENT?
A:
We will try like hell! We spent top dollar to bring in the city’s top waste management vendors to manage this.


2017 UPDATES

Q: Is your event, organization, party related to the Oakland warehouse fire?
A: No.
Please note that LoveBoat Halloween and Ghost Ship Halloween have no relation in any way to the tragic 2016 Oakland warehouse fire. All association between our 10-year old San Francisco event and the space sometimes referred to as “The Ghost Ship” are 100% coincidental. Regardless, our family joins with all communities in empathy and solidarity with those affected by this tragedy. Our commitment to patron safety and the employment of emerging artists is unsurpassed in the Bay Area and borne out by our flawless record. LoveBoat Halloween will honor the Oakland warehouse fire victims and families by doing what we have always done: building art and spreading love. Hopefully a little love will help.

Q: Why did you change the name?
A:
We did not change the name. The event is still named Ghost Ship Halloween as it has been for the past decade. We have a different theme every year and LoveBoat Halloween is the theme for 2017. We have a lot of love to give and hope you will get on the boat.If you have noticed that the theme name LoveBoat is more prevalent than past theme names (Atlantis, Abyss, Asylum) in our advertising and branding than in past years, this is by design. We felt it would be a kindness to those who lost loved ones in the warehouse fire to not see the words “Ghost Ship” on our adertising as they walked around town. It’s a simple kindness to them.

Q: Why LoveBoat Halloween?
A:
Every year we change our theme to give our incredible art team an idea to coalesce their creativity. For 2017 it seems that our community could use a bit of love. For more FAQ’s please visit www.loveboathalloween/faqs

Q: Is this event related to the 80’s T.V. show The Love Boat?
A:
There is no relation between our event and ABC’s “The Love Boat”and you will notice that the spelling is different. Our annually evolving themes are simply a central idea around which our art team, and community can ideate, create, and costume. It’s a Halloween party and if you choose to show up dressed as Capt. Stubing, Isaac, Gopher or Julie, no one will turn you away. For more FAQ’s please visit www.loveboathalloween/faqs

Q: So it’s a new theme but still Ghost Ship Halloween? Give the fire etc… why didn’t you just change the name of the party?
A:
LoveBoat Halloween and Ghost Ship Halloween have no relation in any way to the tragic 2016 Oakland warehouse fire. We found out like most of you, on that sad December morning when we turned on the news. All association between our 10-year old San Francisco event and the space sometimes referred to as “The Ghost Ship” are 100% coincidental.

That doesn’t mean we don’t care about the victims or their families. Our family joins with all communities in empathy and solidarity with those affected by this tragedy. The Bay Area art community is tight knit and many of those who have participated in Ghost Ship Halloween were directly affected by the fire. We felt that if we changed the name completely, then the last thing anyone would think or when they heard the words “Ghost Ship” was a tragedy, and that wasn’t fair either to either the thousands who have worked on our wonderful event, or the families who lost loved ones in the fire. Our commitment to patron safety and the employment of emerging artists is unsurpassed in the Bay Area and borne out by our flawless record. LoveBoat Halloween will honor the Oakland warehouse fire victims and families by doing what we have always done: building art and spreading love. Hopefully a little love will help.

If you have noticed that the theme name LoveBoat is more prevalent than past theme names (Atlantis, Abyss, Asylum) in our advertising and branding than in past years, this is by design. We felt it would be a kindness to those who lost loved ones in the warehouse fire to not see the words “Ghost Ship” on our advertising as they walked around town. It’s a simple kindness to them.

Q: Why is there no V.I.P. program at LoveBoat Halloween?
A:
Some of you probably noted that we never had a VIP before 2016, then had one for Atlantis but do not have one in 2017.  To be clear, the idea of VIP is not in our DNA. While it’s a huge part of the American musical landscape and a big revenue driver for many promoters it never made sense to us. We generally don’t agree with the “Vegas-ization” of dance clubs and concerts… where venues essentially sell real estate to attendees in return for a real or perceived enhancement of their experience. To us, Ghost Ship Halloween has always been about the enhanced experience anyway, so why would we sell the real estate. In general it seemed like a big pain in the ass for everyone. But for 2016, we were given a one time gift that made us reassess this in the short run.

A series of elaborate balconies and mezzanines were built at Pier 70 for events related to Super Bowl 50. These were still in place for Ghost Ship 2016: Atlantis. This was a gorgeous gift but also a challenge. How does one utilize all of this extra space, fill it with art so that it’s on par with the rest of the event? Then comes all of the mundane but crucial needs for an elevated 2-story area: lighting, power, safety, security and staffing? It all added up. So we created the VIP program to utilize the space in a way that paid for itself. If you really wanted to go up there, you paid extra, and enjoyed a truly enhanced experience. The views of the stage, free food, and the bars were quite spectacular. The vast majority of the feedback we received was that it was a big success. We don’t like the idea of VIP but when forced to do it, we think we got it right.

The mezzanines were later removed and the Building 12 at Pier 70 parcel that Ghost Ship has been celebrated for four years is now back to the single level layout.  It makes no sense to us to split up the dance floor into sections. We greatly prefer the idea of everyone playing with everyone and since we are a 21+ event anyway there is no reason to restrict access related to alcohol. We are hard at work on making sure this year’s event is the best ever with regards to layout, art, safety, sound, lighting and access. We hope you appreciate this detailed behind the scenes explanation and can understand our decision and motivations. We invite your feedback and questions via email at lbhalloweenmarketing@gmail.com


TICKETING QUESTIONS

Q: How do I get support for a ticketing question?
A: Please visit http://support.ticketfly.com at least 48 hours before the event and find the appropriate support option that meets your needs.

Q: Can I exchange my Saturday Ticket for a Friday Ticket (or Friday for Saturday)? 
A: Unfortunately, no. There are no refunds?

Q: Do I need to hold on to my 2-Night pass after Friday
A:
Yes! Your same ticket will be valid both evenings. Please bring your original ticket: printed or on your mobile device, and it will be valid for entry. No wristbands.

Q: Will this show sell out?
A:
Every year we get this question and every year we say yes. And every year we sell out of advance tickets WELL in advance of the show. Sometimes we are allowed to release some tickets at the door, sometimes not. Don’t take the chance.

Q: Can I get TICKETS at the door?
A: MAYBE.  If we do NOT sell out in advance, we will still have some tickets available at the door but don’t count on it, especially if you are planning to come later. The Box Office will be open at the venue at 8PM for all those who did not buy pre-sale. Walkup ticket price will be a game time decision.

Q: I did not receive my order confirmation, I checked my spam folder and the money has been taken out of my bank account, what should I do?
A:
Contact our ticketing team at customersupport@ticketfly.com. They will resend you your confirmation email. You may have to provide them with an alternate email address.

Q: What if I lost my ticket?
A: You are responsible for your printed ticket. Do not lose it. We reserve the right to call “shenanigans” on any “dog ate my homework” story and will handle each case individually.  Please visit http://support.ticketfly.com at least 48 hours before the event and find the appropriate support option that meets your needs.

Q: What if I lost my ticket within 48 hours of the event
A: We will have a TICKET HELP booth outside to handle hassles.  Again, we reserve the right to call “shenanigans”.

Q: I did not receive my order confirmation, I checked my spam folder and the money has been taken out of my bank account, what should I do?
A:
Contact our ticketing team at customersupport@ticketfly.com. They will resend you your confirmation email. You may have to provide them with an alternate email address.

Q: What’s up with ticket surcharges?
A:
Ticket surcharges pay for the people who provide the ticketing services and the credit card processing.  Credit card processing fees are added to ticket purchases in proportion to the price of the ticket. These go directly to credit card companies and are unavoidable. The TICKETING COMPANY then adds their own surcharge as well to pay the employees that service your orders. How MUCH they charge is the “secret sauce”. Ticketmaster is infamous for adding up to 25% in surcharges! For Ghost Ship, we are using SF‐based Ticketfly and box office service provider Metrowize. Ghost Ship, Ticketfly and Metrowize are fundamentally opposed to unnecessary surcharges. And thus we end up with a Halloween ticket with a surcharge in the 10% range (depending on how much your ticket cost). We have worked with them to cut costs however possible to make sure you were paying the minimum.


2017 UPDATES FOR TICKETING

Q: Why did prices go up?
A: This will be our final year at Pier 70. We have plans for the future but they are not certain and since it’s our 10th year we wanted to go big. So we booked the two acts we wanted more than any and are spending more on music than we ever have. We also do not have a VIP program this year. So yes, the ticket price is higher. We think being able to enjoy everything you have loved about our event WITH artists of the caliber of Fatboy Slim and Moby is worth the increase. Judging by the popularity of our on-sale (first two price levels sold out in less than 2 hours)… you think so too.

Q: That may be true but what If I simply can’t afford it?
A: If you want to attend the event and can’t afford it we recommend you volunteer to build art. Every year more than 300 people volunteer and it’s a ton of fun. You can do this before the event, earn your ticket, and come party. You can also volunteer a few hours during strike (after event breakdown) and get a refund. For more volunteer info visit: http://www.loveboathalloween.com/volunteer/

Q: Will there be a single day ticket?
A: Yes. There always is.

Q: When?
A: Some of you saw text on our ticketing site that said August 22. That was our original plan and should not have been in the copy (we just fired ourselves over this error). To be honest, right now we are not sure due to a variety of factors. Last year we unveiled single day tickets on September 14. This is because we typically unveil the 1-day tickets on the day we unveil the vast majority of our DJ talent. It’s extremely complicated to book 50+ acts and even more-so in August-September because many of these folks are busy with Burning Man. Many of YOU are also either in the desert, prepping for it, or spending money on it. This year things are further complicated by the various Eclipse celebrations in August. So while we can say definitively that we will have a single day ticket at some point, we can’t right now say when. We will inform you as soon as we have all of our ducks in a row vis-a-vis talent, the eclipse window etc. That said, while you wait, the 2-day tickets keep running out and the price of the single days will go up concurrently.

Q: Wait, what? Will I save money by buying a 2-day ticket now?
A: YES. Absolutely. We can definitively say that the prices of even the least expensive two single day tickets combined will be higher than a 2-day ticket. And as the 2-day tickets run out and go up, the 1st batch of single day prices will go up concurrently. Otherwise it would not be fair to those who purchase the 2-day tickets. Also… Fatboy Slim AND Moby at a non-traditional venue? What are you waiting for?

Q: Can I transfer a Friday ticket to a Saturday or vice-versa?
A:
Yes – You would just need to pay the difference in price( if there is any like airlines). Please contact Ticketly: Email: customersupport@ticketfly.com. Or call (US): 877.4.FLY.TIX (877.435.9849) to arrange this.

Q: I can’t make it now. Can I transfer or sell a Friday, Saturday or two-day ticket personally or on the secondary market?
A:
With a mobile ticket, you can change the name on your ticket only by contacting Ticketlfy support 48 hours or more before the event.  Email: customersupport@ticketfly.com. Or call (US): 877.4.FLY.TIX (877.435.9849).

If you choose to purchase from any other way than by buying tickets directly from us at loveboathalloween.com or at the door, we cannot guarantee that your ticket will scan or that you will be admitted. If for some reason (including buying from a scalper or scammer) that your ticket does not work, and your name is not the one associated with the purchase, we will not admit you into the event. LONG STORY SHORT – DO NOT BUY THIRD PARTY TICKETS. BUY FROM US.

Q: Can two different people use the same 2-Day Ticket?
A:
No. Of course not silly wabbit. What event lets you do that? We provide a substantial discount to the folks who purchase two-day tickets to reward them with the best prices for their support of our event. Two-day ticket buyers will be wrist-banded upon entry on Friday, and will need to keep their wristbands and bring their tickets for entry on Saturday.

Q: What if a 2-Day ticketholder does not attend on Friday?
A:
You will be ID’d to ensure that your ticket matches your name. If it does not, you will not be admitted.